FAQs


Are there any benefits to having an account with you?

Having an account with us will give you access to view your account information and order history.

When will my order be shipped?

We do our best to ship all orders as quickly as possible. There will be exceptions, but in general we will ship all orders within two business days.

How will I know if you have received my order?

After you place your order, you will receive an email from us acknowledging that your order has been received. This does not mean that we have accepted your order. Only after your credit card has been approved and the delivery address has been verified will your order be accepted and shipped. At which point you will receive a second email from us confirming shipment of your order. Should any products you have ordered be unavailable you will be quickly informed if out-of-stock and your payment will not be processed.

How do I track my order?

We pride ourselves in processing and shipping all orders as fast as possible. Once your order has been placed, you can track your order at any time by logging into My Account and searching your recent orders. Once your order has shipped you will receive an email that will contain the tracking information.

Do you ship internationally? 

Yes, through a partnership with DHL express we are pleased to offer international shipping throughout the world. With the exception of Indonesia, Malaysia, Philippines, Singapore, Taiwan.

Is my personal information kept private?

You can review our Privacy Policy on how we use your information.

What is your complete privacy policy?

Please review our Privacy Policy here.

Can I save the items in my shopping cart and buy them later?

Unfortunately, we cannot guarantee availability of an item at a later time. Please complete your order as soon as possible to reserve the items.

How can I find out about promotions?

When creating an account with us your email address is automatically added to our distribution list, you will be alerted via email regarding any upcoming promotion.

Why do you ask for my email address?

We use your email address to send details of order updates as well as promotions. You can unsubscribe to promotional emails at anytime by following the unsubscribe link at the footer of any email correspondence.

Which payment options do you accept?

We accept all major credit cards, debit cards, and PayPal.

Which credit cards and debit cards can I use?

We accept Visa, MasterCard, American Express, and Discover. Debit cards are accepted as long as they have a Visa or MasterCard logo.

What is your complete returns policy?

Please review our complete Return Policy here.

How long does it take for me to get a refund?

Once the return is received at our warehouse and inspected your refund will be processed and applied to your original method of payment within three (3) business days. Please note, depending on your credit card company it can take 2-14 days for the credit to post to your account.

How can I do an exchange?

All products returned will be processed as a return and a refund will be processed. If you need to exchange, we recommend you place a new order with us and return the original product for a refund

Will sales tax be added to my order?

We are required by law to charge sales tax on orders shipped to New York, New Jersey, and California. Sales tax will not be added for shipments to any other US state or territory.

Is it safe to shop on your website?

Absolutely, we place the highest value on your privacy and security. For your safety, we partner with a PCI Level 1 compliant shopping cart. Also, we use Secure Server Layer (SSL) technology to virtually eliminate any third party from trying to obtain your information during transmission. SSL is the standard in secure web transactions.

How do I unsubscribe from any of your mailing lists?

You can unsubscribe from any of our mailings by emailing us or following the unsubscribe link in the footer of all email correspondences.

When are funds transferred out of my PayPal account for my order?

PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling (888) 221-1161.

What can cause my order to be delayed?

Your order may be delayed if the billing address does not match what the bank has on file or if the billing and shipping address are different for your order.

Do I need to enable cookies on my browser?

In order to enjoy all the shopping features on our site you need to enable cookies on your browser. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information.

What are cookies?

A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. Websites can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

How do I sign up for PayPal?

You can sign up for a PayPal account by going to https://www.paypal.com.

How do I use a Paypal payment option?

Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the website.

How is billing done for PayPal?

Customers who sign up for a PayPal account must approve a Billing Agreement which will authorize the merchant to take out their payments directly from their PayPal account. Only then can the customer be able to control how to pay for their purchases. For detailed information, customers can contact PayPal customer service by calling (888) 221-1161.

How do I update the information to my current account?

Please follow the My Account link at the top of each page and update your information as necessary.

What do I do if I have questions about my PayPal account?

You may contact PayPal customer service by calling (888) 221-1161 or go to https://www.paypal.com for support and additional information.

Can my order be delivered internationally?

Yes. Through our shipping partnership with DHL Express, we are pleased to provide an international shopping experience for customers in over 100 countries and territories.

How does Customs and Duties work?

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.   For more information on customs and duties charges, please contact your local customs office.

How is pricing displayed?

All prices shown are in U.S. dollars. If you need a conversion to your local currency, please refer to yahoo.finance.com or a similar website. Exchange rates change daily, not responsible for any loss incurred as a result of currency fluctuation. Please note that your credit card processor may charge you a conversion rate fee. 

How long does International Shipping take?

Orders can take up to 10 business days to process and be shipped, once shipped transit time is up to 4 business days. You will be emailed tracking information with tracking for your order.